Virtual executive assistants
A human executive assistant who answers your calls, manages your appointments, follows up with your leads and supports your administration, following your instructions. AI support so no call goes unanswered.
Learn moreOUR SERVICES
IP telephony and VoIP solutions for Quebec SMEs
Every business call can represent an important question, a relationship to maintain or an opportunity.
The essentials, at a glance.
Who is it for?
Teams working in the office, remotely or across several locations.
Your goal
Adapt call reception and routing to communication needs.
The benefits
- Maintain a consistent, professional telephone identity.
- Route calls to the right people or teams.
- Support hybrid and multi-site teams.
A solution designed around your business goals
Every business call can represent an important question, a relationship to maintain or an opportunity. With IP telephony adapted to your organization, communications can become more flexible and better coordinated between the office, remote work and travel. EZBIIZ helps assess telephone needs and implement a setup consistent with the way you work. Our added value is considering telephony alongside reception, transfers, follow-ups and client experience.
The challenges we help you solve
Random transfers, poor continuity between employees, inflexible lines, scattered voicemail and difficulty tracking requests can damage a business’s image.
What our support can include
- Analyze users, sites and call flows.
- Recommend business numbers, extensions and call routing.
- Where supported by the chosen platform, configure welcome menus, voicemail and schedules.
- Review mobile app and remote extension options.
- Assess number portability and business-tool integrations.
- Where appropriate, coordinate with human executive assistants for personalized call handling.
Practical benefits for your business
- Maintain a consistent, professional telephone identity.
- Route calls to the right people or teams.
- Support hybrid and multi-site teams.
- Adapt extensions and features as the business grows.
- Reduce interruptions caused by inefficient call organization.
An approach suited to your organization
A small business may need a simple professional line and reliable forwarding. An organization with revenue of $1 million or more may need departments, sites, call queues and distribution rules. For international activity, available numbers, call rates and regulatory constraints must be checked by country.
How we work
We map calls, define welcome and escalation scenarios, validate technical constraints such as Internet, equipment, security and backup power, then prepare deployment and testing with the selected provider.
Example use case
A sales team receives calls on several devices. Central routing with schedules and transfers to a human assistant can simplify reception and prevent a lead from being passed unnecessarily between extensions.
Frequently asked questions
Can we keep our number?
Porting is often possible, subject to number eligibility and the provider’s terms.
Does VoIP work without Internet?
It relies on a network connection; a continuity plan is recommended in case of an outage.
Is this the same as a human receptionist?
No. Telephony provides the infrastructure; a human assistant manages relationships and personalized call handling.
CONTACT
Business IP telephony
Discuss call volume, sites and mobility needs so we can define an appropriate telephone setup.
Discuss my needsA 15-minute first conversation
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